Public Disclosure – Financial Advice Provider

Licensing Information:
Yovich & Co Limited FSP 14321, trading as Yovich & Co Wealth Management is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Nature and Scope of the Advice:
Our firm specialises in providing investment advice on share market investments and portfolio management. This allows us to access and consider a wide range of investment options when making recommendations. We also provide advice on KiwiSaver and other managed fund products. We operate independently and do not have any contractual or preferential arrangements with any specific product provider. All advice is based solely on our assessment of what is in the best interests of our clients.

Fees & Expenses:
We will charge a fee for the financial advice and other financial services provided to you. The amount of the fee will depend on the nature and scope of the advice and services delivered. Any fees will be clearly disclosed to you before you receive the service.

• Our advisers charge fees based on the time spent providing advice (hourly rates).
• We charge a fixed fee for preparing a Statement of Advice.
• A brokerage fee applies to share market transactions.
• Agency fees charged by third-party sharebrokers are passed on to you.
• We may charge a percentage-based fee calculated on funds under administration and/or management.
• Additional administration fees apply when we undertake services with Company Registries.
• For funds administered by third-party fund managers, we may receive commission payments based on the value of your investments. Examples of third-party fund managers that we provide advice on include:
• ANZ New Zealand Investments Limited,
• Smartshares Limited.
• Milford Funds Limited.
• KiwiWRAP.

The exact fees we will charge, or any amounts we may receive from third parties, will be confirmed at the time the advice or service is provided.

Conflicts of Interest and Commissions:
Our advisers receive a salary as an employee of Yovich & Co Limited. They may also qualify for a quarterly bonus, contingent on achieving a specified level of overall performance. This performance assessment considers a range of factors, including professional conduct, behavioural competencies, and completion of assigned professional development training, but is primarily based on the achievement of attributable revenue targets.
To ensure our advisers prioritise the interests of our clients:

• We follow a structured advice process, ensuring all recommendations are appropriate and tailored to clients’ individual goals and circumstances.
• All advisers complete annual training on managing conflicts of interest.
• We maintain registers of conflicts of interest, as well as any gifts and incentives received. These registers are regularly reviewed, and additional training is provided as required.
• We undertake an annual independent Compliance Assurance Review.

Complaints Handling and Dispute Resolution:
If you are not satisfied with our service or financial advice, please notify us as soon as possible.

Our Contact Details:
Call: 09 5533 688
Email: shares@yovich.co.nz
Write to: PO Box 925 Whangarei 0140

When we receive a complaint:

• We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaints immediately.
• If we are unable to resolve your complaint straight away, we will acknowledge it within two business days. We may contact you to obtain further information or clarification regarding your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If additional time is required to investigate your complaint, we will inform you of when you can expect a response.
• We will contact you by phone, email, or letter to advise whether we can resolve your complaint and explain how we propose to do so.

If we are unable to agree on a resolution, or if you choose not to use our internal complaints process, you may refer your complaint to our external dispute resolution scheme, Financial Services Complaints Ltd (FSCL) – a Financial Ombudsman Service. FSCL provides a free, independent dispute resolution service that may assist in resolving your complaint if we have not been able to do so to your satisfaction.

To contact FSCL:
Call: 0800 347257 or (04) 472 3725
Email: complaints@fscl.org.nz
Write to: Level 4, 101 Lambton Quay, Wellington 6145

Duties Information:
Yovich & Co Limited, and our advisers, have obligations under the Financial Markets Conduct Act 2013 in relation to how financial advice is provided.

We are required to:

• Give priority to your interests.
• Exercise care, diligence and skill in providing financial advice.
• Comply with the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services.
• Comply with the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Services.